Terms and Conditions
Last updated: [20/08/2025]
Welcome to Mediator.com.ge. These Terms and Conditions (“Terms”) govern your use of our Hotel Management Software and related services. By registering, accessing, or using our Platform, you (“User”, “Customer”, “you”) agree to be bound by these Terms.
If you disagree, please stop using our services.
1. Purpose of the Platform
Mediator.com.ge provides cloud-based hotel management software and related services, including reservations, property management, reporting, and integrations. The Platform is designed for use by hotels, guesthouses, and similar businesses.
2. Eligibility
By using our Platform, you confirm that:
- You are at least 18 years old and legally authorized to act on behalf of a business.
- You have the legal capacity to enter into agreements under Georgian law.
3. Account Registration
- To access full features, you must create an account.
- You are responsible for maintaining confidentiality of login credentials.
- You must provide accurate and up-to-date information.
4. Services and Subscriptions
- Services are provided on a subscription basis.
- Subscription details (features, pricing, billing cycle) are available on our Website or communicated directly.
- We may update features and functionality from time to time.
5. Payments and Refunds
- Fees are payable in advance per billing cycle (monthly or annually).
- Payments are non-refundable, except where required by Georgian law.
- Failure to pay may result in suspension or termination of services.
6. User Responsibilities
You agree to:
- Use the Platform only for lawful business purposes.
- Not upload or transmit harmful code, spam, or malicious content.
- Not attempt to copy, modify, or reverse-engineer our software.
- Ensure that your data and customer information comply with applicable privacy and data protection laws.
7. Data and Privacy
- You retain ownership of the data you upload.
- By using the Platform, you grant us the right to process and store your data for the purpose of providing services.
- We take reasonable measures to protect your data, but we cannot guarantee absolute security.
- Use of our Platform is also governed by our Privacy Policy.
8. Intellectual Property
- All software, design, trademarks, and content on Mediator.com.ge are owned by us or licensed to us.
- You are granted a limited, non-exclusive, non-transferable license to use the Platform for your business.
- You may not copy, distribute, or resell our software without prior written permission.
9. Service Availability
- We strive to ensure continuous availability of the Platform but do not guarantee uninterrupted or error-free operation.
- Scheduled maintenance or unforeseen issues may result in temporary downtime.
10. Limitation of Liability
- We provide the Platform “as is” and make no warranties of uninterrupted performance.
- We are not liable for any direct, indirect, or consequential damages resulting from your use of the Platform.
- Our liability, in any case, shall not exceed the fees paid by you in the last 3 months.
11. Termination
- You may cancel your subscription at any time; however, no refunds will be issued.
- We may suspend or terminate your account for violation of these Terms or unlawful use.
12. Governing Law
These Terms are governed by the laws of Georgia. Any disputes shall be resolved by Georgian courts.
13. Amendments
We may update these Terms at any time. Continued use of the Platform after updates constitutes acceptance of the new Terms.
14. Contact Us
If you have questions about these Terms, please contact us:
📧 Email: Mediator@deliverers.ge
📞 Phone: +995 577322218
Note: This is a business-oriented SaaS Terms & Conditions draft tailored for Georgia. For full legal compliance, I recommend a Georgian lawyer review it, especially for data protection rules and contracts with hotels.
