Last Updated: [20/08/2025]
Mediator.com.ge values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our hotel management software and related services.
We may collect the following types of personal and non-personal data:
Account Information: Name, email address, phone number, company/hotel details.
Guest Data: Information provided by hotels about their guests, including name, contact details, booking history, and preferences.
Payment Information: Billing details and transaction data (processed securely by third-party providers, we do not store card numbers).
Technical Data: IP address, browser type, operating system, device information, and usage statistics.
Communications: Emails, chats, or inquiries sent to us.
We use the collected data to:
Provide and improve our hotel management software services.
Process reservations, billing, and payments.
Enable communication between hotels and their guests.
Ensure system security, fraud prevention, and compliance with applicable laws.
Send important updates, notifications, and support messages.
Provide customer support and technical assistance.
If you are located in the European Union, our processing of personal data is based on:
Contractual necessity – to provide services to you.
Legitimate interests – to improve our services and ensure security.
Legal obligations – compliance with applicable laws.
Consent – when required for specific activities such as marketing.
We do not sell your personal information. We may share it with:
Service Providers (e.g., hosting, payment processors, IT support) under strict confidentiality agreements.
Hotels using Mediator.com.ge, if you are a guest whose booking is processed via the platform.
Authorities, if required by law or legal proceedings.
We retain your data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law (e.g., accounting, tax, or regulatory purposes).
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
If personal data is transferred outside Georgia or the European Economic Area (EEA), we ensure it is protected by adequate safeguards in line with GDPR requirements.
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal obligations.
Object to or restrict processing in certain circumstances.
Data portability, where applicable.
Withdraw consent (for marketing or optional services).
To exercise these rights, please contact us at: mediator@deliverers.ge
Our website and platform may use cookies and similar technologies to improve functionality, analyze usage, and personalize the user experience. You may control cookies through your browser settings.
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “updated date.”
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: mediator@deliverers.ge
Website: www.mediator.com.ge