Managing a hotel in Georgia is becoming increasingly competitive. General Managers need accurate data, real-time insights, and automation to stay ahead. That's why modern hotels—from Tbilisi to Batumi—are investing in Property Management Software to monitor performance and make smart, data-driven decisions.

Today's leading systems, especially the ones built for local needs like Mediator, help hoteliers track the most critical KPIs in seconds. Whether you run a boutique hotel, resort, or guesthouse, the right hotel software can transform your operations, boost profitability, and improve the guest experience.

In this blog, we'll explore the top 9 KPIs every Georgian hotel should track using modern hospitality tech.

1. Occupancy Rate

Your occupancy rate shows how many rooms are filled on a given day. With advanced Property Management Software, hoteliers can:

• View real-time room availability

• Track occupancy patterns

• Identify high and low season trends

Tools like Mediator help hotels maximise occupancy by improving forecasting and automating pricing recommendations.

2. Average Daily Rate (ADR)

ADR is a crucial indicator of revenue performance. The best hotel management software can instantly calculate ADR by analysing room revenue relative to the number of occupied rooms.

This KPI helps Georgian hotels understand:

• Guest spending patterns

• Seasonal rate opportunities

• Competitive positioning

3. Revenue Per Available Room (RevPAR)

RevPAR tells you how well your hotel is performing overall. Using hotel industry software, managers can monitor RevPAR in real time and adjust strategies to improve profitability.

A high RevPAR means your rooms are both priced well and booked frequently.

4. Booking Pace

Booking pace shows how quickly reservations are being made for future dates.

With hotelier software, you can track:

• Early bookings

• Last-minute patterns

• Market demand trends

For hotels in Georgia, this is especially useful during holidays, wine-tourism seasons, and festival periods.

5. Guest Satisfaction Score

A great guest experience is everything.

The right Best Hotel Software lets you track:

• Ratings

• Reviews

• Post-stay feedback

Mediator's integrated system allows hotels to quickly analyse feedback and resolve issues before they turn into negative reviews.

6. Housekeeping Efficiency

Housekeeping directly affects a hotel's operational flow. Using advanced hotel software, managers can monitor:

• Cleaning time per room

• Room readiness

• Staff productivity

Automated task assignments ensure smooth workflow and faster room turnovers.

7. Net Operating Income (NOI)

NOI determines how much profit your hotel keeps after expenses. With Property Management Software, Georgian hotel owners can avoid manual calculations and get accurate profit insights instantly.

This helps in strategic planning and long-term financial forecasting.

8. Cancellation Rate

High cancellations can hurt revenue. Using hotel industry software, managers can track:

• Reasons for cancellations

• Time of cancellation

• Guest behaviour insights

This KPI helps hotels improve booking policies and reduce revenue loss.

9. Direct Booking Ratio

Direct bookings save commission costs and build stronger guest relationships.

With the best hotel management software, hotels can:

• Monitor direct vs. OTA booking trends

• Optimise website performance

• Run targeted marketing campaigns

The Mediator's dashboard provides clear visibility into the number of bookings you control directly.

Conclusion

Tracking KPIs is no longer optional—it's the foundation of successful hotel management in Georgia. With reliable Property Management Software like Mediator, hotels gain real-time visibility into operations, revenue, and guest satisfaction.

From occupancy to profit, every KPI becomes easier to measure, compare, and optimise. Whether you manage a boutique hotel in Tbilisi or a seaside resort in Batumi, the right hotelier software empowers you to make smarter decisions and stay competitive in the fast-evolving hospitality industry.

Mediator ensures Georgian hotels have the tools they need to grow efficiently, boost revenue, and deliver unforgettable guest experiences.

Frequently Asked Questions (FAQs)

1. Why do Georgian hotels need Property Management Software?

It automates operations, reduces errors, increases efficiency, and helps track essential KPIs for better decision-making.

2. Is KPI tracking accurate with Mediator's Property Management Software?

Yes. Mediator provides real-time data, automated analytics, and customisable dashboards tailored to your hotel's needs.

3. Can small hotels in Georgia also track KPIs using PMS?

Absolutely. Even small and boutique hotels benefit greatly from KPI tracking using reliable hotel industry software.

4. Does Property Management Software help improve guest satisfaction?

Yes. By monitoring service metrics and reviews, hotels can quickly identify issues and enhance the guest experience.

5. Is Mediator the best hotel management software for KPI tracking in Georgia?

Mediator is explicitly designed for Georgian hotel operations, offering advanced KPI analytics, automation, and easy-to-use tools.